Information We Collect
Personal Information You Provide: When you create
an account with Nolviraoffice, we collect information you voluntarily
provide including your name, email address, phone number, and
billing address. For our investment analysis services, we may also
collect information about your investment experience, financial
goals, and risk tolerance to provide personalized recommendations.
Account Registration Data
- Full name and contact details
- Email address and phone number
- Billing and shipping addresses
- Payment method information (processed securely)
- Investment experience and preferences
Automatically Collected Information: We
automatically collect certain information when you visit our
website, including your IP address, browser type, operating system,
referring URLs, and pages visited. This data helps us understand
how users interact with our platform and improve our services.
Financial Information
We may collect limited financial information necessary to
provide our investment analysis services. This includes
investment portfolio data you choose to share, risk tolerance
assessments, and financial goals. All financial data is
encrypted and stored securely using industry-standard
protocols.
How We Use Your Data
Your information enables us to provide, maintain, and improve our
investment analysis platform. We use your data to create
personalized investment insights, send you relevant market updates,
and ensure the security of your account.
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Service Delivery | Account details, preferences | Contract performance |
| Security & Fraud Prevention | Usage patterns, device info | Legitimate interest |
| Customer Support | Contact info, service history | Contract performance |
| Marketing Communications | Email, preferences | Consent |
Platform Personalization
We analyze your investment preferences and platform usage to
customize your experience. This includes showing relevant
investment opportunities, adjusting dashboard layouts, and
providing targeted educational content that matches your
investment knowledge level.
Data Sharing and Disclosure
Nolviraoffice does not sell, rent, or trade your personal information to
third parties. We only share your data in specific circumstances
outlined below, and always with appropriate safeguards in place.
When We Share Information
- Service Providers: We work with trusted third-party companies to provide essential services like payment processing, data analytics, and customer support systems
- Legal Requirements: We may disclose information when required by law, court order, or to protect our rights and the safety of our users
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction
- With Your Consent: We may share information for other purposes with your explicit consent
Third-Party Integrations
Our platform integrates with financial data providers to offer
real-time market information. These integrations are governed
by strict data sharing agreements that limit how your
information can be used and require deletion of data when no
longer needed.
Security Measures
We implement comprehensive security measures to protect your
personal and financial information. Our security framework includes
both technical safeguards and operational procedures designed to
prevent unauthorized access, disclosure, or misuse of your data.
Technical Security
- 256-bit SSL encryption for all data transmission
- Multi-factor authentication for account access
- Regular security audits and penetration testing
- Secure cloud infrastructure with redundant backups
- Real-time monitoring for suspicious activities
Operational Security
Our employees receive regular security training and have access
to personal data only when necessary for their job functions.
We maintain strict access controls and regularly review user
permissions to ensure minimal access principles are followed.
Your Rights and Control
You have significant control over your personal information. Under
applicable privacy laws, including the Protection of Personal
Information Act (POPIA) in South Africa, you have several rights
regarding your data.
Your Data Rights Include
- Access: Request a copy of all personal information we hold about you
- Correction: Ask us to correct any inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal requirements)
- Portability: Receive your data in a structured, commonly used format
- Restriction: Limit how we process your information in certain circumstances
- Objection: Object to processing based on legitimate interests
How to Exercise Your Rights
To exercise any of these rights, contact our privacy team at
info@nolviraoffice.com or call +27113621192. We'll respond to your
request within 30 days and may need to verify your identity
before processing certain requests to protect your information.
Data Retention
We retain your personal information only as long as necessary to
provide our services and comply with legal obligations. Different
types of data are retained for different periods based on their
purpose and legal requirements.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | Active account + 7 years | Service provision, tax records |
| Financial Data | 5 years after last transaction | Regulatory compliance |
| Usage Analytics | 24 months | Service improvement |
| Support Communications | 3 years | Service quality, dispute resolution |
When data reaches the end of its retention period, we securely
delete or anonymize it. Some information may be retained longer if
required by law or for legitimate business purposes such as fraud
prevention or regulatory compliance.
International Data Transfers
While Nolviraoffice is based in South Africa, some of our service
providers and data processing activities may involve transferring
your information to other countries. We ensure that any
international transfers comply with applicable privacy laws and
provide adequate protection for your data.
Transfer Safeguards
When we transfer data internationally, we implement appropriate
safeguards such as standard contractual clauses, adequacy
decisions, or certification schemes. These measures ensure that
your data receives protection equivalent to what's provided
under South African privacy laws.
Third-Party Services
Our platform integrates with various third-party services to
provide comprehensive investment analysis capabilities. These
integrations are carefully selected and governed by strict data
protection agreements.
Key Third-Party Categories
- Payment Processors: Secure handling of financial transactions
- Data Providers: Real-time market and financial information
- Analytics Services: Website performance and user behavior analysis
- Customer Support: Help desk and communication tools
- Security Services: Fraud detection and prevention systems
Policy Updates
We may update this Privacy Policy from time to time to reflect
changes in our practices, technology, or legal requirements. When
we make significant changes, we'll notify you through email or a
prominent notice on our website at least 30 days before the changes
take effect.
We encourage you to review this policy periodically to stay
informed about how we protect your information. Your continued use
of our services after any modifications indicates your acceptance
of the updated policy.
Privacy Questions or Concerns?
Email: info@nolviraoffice.com
Phone: +27113621192
Address: 20 Voortrekker St, Vereeniging, 1930,
South Africa